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Evidence Guide: ICTTEN4072A - Effect changes to existing customer premises equipment systems and equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN4072A - Effect changes to existing customer premises equipment systems and equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare requirements for alteration

  1. Arrange access to the site according to required procedure and comply with site security arrangements and relevant legislation, codes, regulations and standards
  2. Assess facilities and capacity to ensure requirements can be met
  3. Evaluate existing system availability and access to accommodate proposed changes
  4. Notify appropriate personnel of identified safety hazards at worksite
  5. Evaluate the compatibility of existing and proposed systems and equipment before proceeding with planned changes
  6. Negotiate planned system outages and outage time with the customer
Arrange access to the site according to required procedure and comply with site security arrangements and relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess facilities and capacity to ensure requirements can be met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate existing system availability and access to accommodate proposed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify appropriate personnel of identified safety hazards at worksite

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the compatibility of existing and proposed systems and equipment before proceeding with planned changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate planned system outages and outage time with the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document specifications and plans for alteration

  1. Produce an amendment plan of systems alterations to assess suitability with existing system
  2. Produce specifications for alteration requirements according to customer requirements
  3. Select materials and tools and equipment compatible with the upgrade activity
Produce an amendment plan of systems alterations to assess suitability with existing system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce specifications for alteration requirements according to customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select materials and tools and equipment compatible with the upgrade activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install additional equipment and program system feature changes

  1. Produce an activity plan for minimal disruption of alterations to ongoing client activity
  2. Carry out all alterations in a safe manner according to relevant standards and regulations and manufacturer's specifications
  3. Test new work in isolation and when integrated with existing systems to confirm compatibility of alterations with existing network
Produce an activity plan for minimal disruption of alterations to ongoing client activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out all alterations in a safe manner according to relevant standards and regulations and manufacturer's specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test new work in isolation and when integrated with existing systems to confirm compatibility of alterations with existing network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update plans and records

  1. Update all plans and documents to show installed systems accurately and clearly
  2. Complete documentation for customer support
Update all plans and documents to show installed systems accurately and clearly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation for customer support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore site to required condition

  1. Remove waste and debris from worksite and dispose of according to environmental requirements to maintain safe work site conditions
  2. Recover obsolete equipment and return to customer or for disposal as agreed with customer
  3. Notify customer of job completion and obtain sign off
Remove waste and debris from worksite and dispose of according to environmental requirements to maintain safe work site conditions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recover obsolete equipment and return to customer or for disposal as agreed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of job completion and obtain sign off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify customer's needs

develop plans and drawings to give effect to planned changes to systems and equipment

alter system and equipment including physical and programming change according to OHS and relevant standards and regulations

identify, conduct and interpret tests appropriate to the change.

Context of, and specific resources for assessment

Assessment must ensure:

systems and equipment to effect changes

equipment and systems manuals, specifications and enterprise policy.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing additional equipment and programming system changes

review of amendment plan prepared by the candidate outlining systems alterations and specifications

review of test results and documentation completed by the candidate

oral or written questioning to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN4073A Cut over customer premises equipment major upgrades.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

analytical skills to interpret equipment settings and readings

communication skills to liaise with customers and technical staff to ensure requirements are known and can be met within timeframes

literacy skills to:

interpret technical specifications and related documentation

produce plans and update documentation

planning and organisation skills to arrange site access and equipment delivery

problem solving skills to account for unexpected faults or equipment configuration anomalies

safety awareness skills to:

apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

select and use required personal protective equipment conforming to industry and occupational health and safety (OHS) standards

work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

technical skills to:

perform fault clearance

use diagnostic equipment

use hand and power tools

Required knowledge

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

network addressing

specific OHS requirements relating to the activity and site conditions

types of CPE

typical issues and challenges that occur on site

vendor products

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Site security arrangements may include:

access times and methods

approval to enter site

approved entry requirements

electronic surveillance

security clearance.

Relevant legislation, codes, regulations and standards may include:

Australian Communications Industry Forum (ACIF) standards and codes

Australian Communications and Media Authority (ACMA) technical standards

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

Australian Building Codes and Regulations

cabling security codes and regulations

confined spaces regulations

Environmental Protection Acts

OHS

regulated or industry codes of practice

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.

Facilities may include:

available hardware

available rack space

building limitations

cooling requirements

enclosure capacity

floor space

power requirements.

Safety hazards may refer to:

access points that may contain:

hazardous light (non-visible laser)

RF emission

contact with remote power feed

electrical supply and areas of earth potential rise (EPR) that require mandatory separation from communications cable

hazardous conduit as according to AS 1345:1995 conduit colours associated with a hazardous service.

Systems may include:

digital home integration

home automation

home computing

IPTV

RFID

security installation

VoIP

wireless network.

Alterations may relate to:

additions

alterations that can be effected either on site or remotely

configurations

moving outlets and services

new extensions to services

removals

systems and application upgrades

upgrades to software.

Specifications may be found in:

cable plans and designs

contract documents

equipment details

software requirements

specification schedules

upgrade specifications.

Tools and equipment may include:

tools:

electrical:

cordless or power drill

soldering iron

hand:

cutters

pliers

strippers

terminating tools

equipment:

analyser

cable identification kit

diagnostic tools

local area network (LAN) Cat tester

passive optical meter (PON).

Safe manner may include:

safe use and handling of:

chemicals

materials

tools and equipment

work platforms:

ladders

scaffold

scissor lifts or cherry pickers

use of protective clothing:

earmuffs

gloves

head protection

kneepads

masks

protective suits

safety boots

safety glasses.

Documentation may include:

boot up and back up procedures

equipment configurations

inventory of material used on project

software upgrades

updated cable records

updated plan.